Had a Corsair HX650 replaced with a RM650 at Convergent today.
According to them, HX series is currently EOL and thus they cannot replace mine with the same model.
Corsair website seems to suggest otherwise as both series are still shown there with price included. Furthermore, RM series appears to be a entire different series rather than an equivalent.
Obviously dissatisfied, I suggested to pay for the top up for a RM850 rather than to get the RM650; but Convergent insisted the RM650 is the model given by Corsair as a replacement for HX650 and would not budge in anyway. When I asked for the official Corsair statement, they asked me to contact Corsair and provide them with my receipt. @#$&!
Me: Can I top up for the RM850 instead? Even RM750 is cheaper than my HX650.
Convergent: You cannot compare with the price you paid. It is no longer worth that much.
Me: But I am using the price listed on the Corsair website currently.
Convergent: The information there is inaccurate. HX is EOL.
Me: Aren't you supposed to give me a equivalent model? RM is clearly a lower end series.
Convergent: That is what Corsair gave us as a replacement for HX series.
Me: Is there an official statement by Corsair anywhere?
Convergent: You can email them and provide them with your receipt.
Since I no longer have the receipt, I had to settle with the RM650. But Convergent you get to have one star from me!
Edit: Case closed as Convergent eventually offered me a RM850 with a slight top up.
According to them, HX series is currently EOL and thus they cannot replace mine with the same model.
Corsair website seems to suggest otherwise as both series are still shown there with price included. Furthermore, RM series appears to be a entire different series rather than an equivalent.
Obviously dissatisfied, I suggested to pay for the top up for a RM850 rather than to get the RM650; but Convergent insisted the RM650 is the model given by Corsair as a replacement for HX650 and would not budge in anyway. When I asked for the official Corsair statement, they asked me to contact Corsair and provide them with my receipt. @#$&!
Me: Can I top up for the RM850 instead? Even RM750 is cheaper than my HX650.
Convergent: You cannot compare with the price you paid. It is no longer worth that much.
Me: But I am using the price listed on the Corsair website currently.
Convergent: The information there is inaccurate. HX is EOL.
Me: Aren't you supposed to give me a equivalent model? RM is clearly a lower end series.
Convergent: That is what Corsair gave us as a replacement for HX series.
Me: Is there an official statement by Corsair anywhere?
Convergent: You can email them and provide them with your receipt.
Since I no longer have the receipt, I had to settle with the RM650. But Convergent you get to have one star from me!
Edit: Case closed as Convergent eventually offered me a RM850 with a slight top up.
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