Location: Singapore Sports Hub (Stadium MRT)
Shift hours:
1) 7am - 5pm
2) 1pm - 11pm (There is shift allowance for the second shift)
*Work 4 days rest 3 days / Work 2 days rest 1 day (Depends on monthly roaster)
Salary : $2300
Responsibilities
• Deliver excellent and consistent level of customer service through good communication skills
• Provide professional Facilities Management helpdesk services to our callers and email senders by handling feedback and complaints escalated from our Customer Care partner
• Obtain relevant information to handle service requests and log all the feedbacks, enquires and complaint cases promptly and appropriately into our own proprietary system (training will be provided).
• Deploy technicians to rectify issues based on understanding of the logged cases
• Escalate, monitor and follow-up proactively with customers to ensure full case closures
• Differentiate feedback profiles and direct calls to relevant third parties handling their own service desk.
• Establish and formalise work flow of daily operational tasks.
• Review and recommend improvements to current processes within Helpdesk job areas.
• Implement plans to manage high call volumes and other ad-hoc scenarios.
• Update and maintain documents and forms
• Maintain central filing of all documents and forms
Requirements
• Minimum GCE “A” level or diploma holder with min. 1 - 2 years of relevant experience
• Good written and verbal communication skills
• Candidates with working knowledge of Total Assets Management (TAM) will be considered favourably
• Demonstrate good analytical and problem solving skills
• Able to work independently with minimum supervision
• Able to work rotating 10-hour shifts (including weekends/public holidays)
Please email your resume to [email]jiaquan.brein@gmail.comail.com
Shift hours:
1) 7am - 5pm
2) 1pm - 11pm (There is shift allowance for the second shift)
*Work 4 days rest 3 days / Work 2 days rest 1 day (Depends on monthly roaster)
Salary : $2300
Responsibilities
• Deliver excellent and consistent level of customer service through good communication skills
• Provide professional Facilities Management helpdesk services to our callers and email senders by handling feedback and complaints escalated from our Customer Care partner
• Obtain relevant information to handle service requests and log all the feedbacks, enquires and complaint cases promptly and appropriately into our own proprietary system (training will be provided).
• Deploy technicians to rectify issues based on understanding of the logged cases
• Escalate, monitor and follow-up proactively with customers to ensure full case closures
• Differentiate feedback profiles and direct calls to relevant third parties handling their own service desk.
• Establish and formalise work flow of daily operational tasks.
• Review and recommend improvements to current processes within Helpdesk job areas.
• Implement plans to manage high call volumes and other ad-hoc scenarios.
• Update and maintain documents and forms
• Maintain central filing of all documents and forms
Requirements
• Minimum GCE “A” level or diploma holder with min. 1 - 2 years of relevant experience
• Good written and verbal communication skills
• Candidates with working knowledge of Total Assets Management (TAM) will be considered favourably
• Demonstrate good analytical and problem solving skills
• Able to work independently with minimum supervision
• Able to work rotating 10-hour shifts (including weekends/public holidays)
Please email your resume to [email]jiaquan.brein@gmail.comail.com
via Singapore Classified http://ift.tt/1nFOzvk
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