Location: Centre
Salary: $4,200 - $4,800
Working hours: OH, 5 days
Job Scope
• Manage the operations of call centre
• Handle general and business enquiries, emergency activation and appointment scheduling via multiple channels of communication such as phone, fax and email.
• Be involved in resource planning, reviewing processes, staff recruitment and training.
• Be responsible for monitoring performance and KPIs as well as Centre's IT projects and other process-improvement projects.
• Required to support Hospital's initiatives in service differentiation and business development.
Requirements
• Degree with at least 6 years of experience in managing a customer service/call centre of similar size
• Familiar with IT systems and applications with good understanding of Nortel framework and SAP
• Process-driven and customer focused
• Dynamic and business-oriented
Interested candidate kindly click here to apply or forward resume to nicki@searchnetwork.com.sg . Call Nicki at 65368060 for more details
*We regret that only shortlisted candidates will be notified*
Search Network Pte. Ltd.
EA License: 07C4872.
Registration No.: R1223836
Salary: $4,200 - $4,800
Working hours: OH, 5 days
Job Scope
• Manage the operations of call centre
• Handle general and business enquiries, emergency activation and appointment scheduling via multiple channels of communication such as phone, fax and email.
• Be involved in resource planning, reviewing processes, staff recruitment and training.
• Be responsible for monitoring performance and KPIs as well as Centre's IT projects and other process-improvement projects.
• Required to support Hospital's initiatives in service differentiation and business development.
Requirements
• Degree with at least 6 years of experience in managing a customer service/call centre of similar size
• Familiar with IT systems and applications with good understanding of Nortel framework and SAP
• Process-driven and customer focused
• Dynamic and business-oriented
Interested candidate kindly click here to apply or forward resume to nicki@searchnetwork.com.sg . Call Nicki at 65368060 for more details
*We regret that only shortlisted candidates will be notified*
Search Network Pte. Ltd.
EA License: 07C4872.
Registration No.: R1223836
via Singapore Classified http://forums.vr-zone.com/showthread.php?t=3003781&goto=newpost
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